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Business Process Management (BPM)

Lifelong learning course. Face-to-face.

Presentation

4th EDITION
UPC School

Do you know what's behind the term "Business Process Management"?.

Probably the first thing that comes to mind when you talk about "BPM" is "Process Management". But are we talking about Management "of" processes or Management "for" processes? It doesn't seem that a mere preposition could not have much impact on the concept, but it does - and a great deal.

On the other hand, when we talk about BPM, we're talking about techniques, methodology or even a discipline.

The governing bodies of businesses understand the clear advantages of management "for processes and of processes" to achieve their business objectives, which they have established in a position as those responsible for their company's strategy. But.... do they really have a clear and reliable picture of how to deal with the acquisition of management solutions for/of processes? Do they apply a methodology that experience has shown to have the best chances of success?

There has been an obvious increase in demand in the labour market to cover the post of Chief Commercial Officer (CCO) focused on a company's operational improvement, using BPM solutions, the application of business rules management systems (BRMS), and even seeking targets with improved efficiency for automating activities, improved visibility of business processes and - why not - operational control over it.

But do we really know what benefits we can achieve if we decide to "do BPM" in our company? Do we make a clear distinction when it comes to efficiency and effectiveness? Are we able to correctly focus our projects in terms of planning, cost estimation, even when applying BPM best practices?

It is a world in which terms like "digital", "mobility", "automation", "business benefits"... are the norm. What does Management of/for processes have to do with all this? Is it a term that is obsolete?

In the continuous training course at the Fundación Politécnica de Catalunya, we aim to answer these and many other questions.

If you are a professional or graduate, who needs to enter the world of management of/for processes, you are a graduate who sees Management of/ for processes as a means of professional development, or it is simply a subject that interests you, the continuous training course on BPM is the tool that will help you take the next step forward.

Aims

  • To consolidate the concepts around the concept of "BPM", such as efficiency, effectiveness, business rules and case management.
  • To understand the major advantages involved in analysing, modelling and documenting business processes aligned with organisations' strategic objectives.
  • To learn about tried and tested highly successful methods for implementing BPM solutions, which enable you to carry out plans that are realistic, successful, viable and sustainable.
  • To learn at first hand about case studies of companies that have decided to "do BPM," along with the lessons learned and best practices. 
  • To apply real market leading solutions on practical basis, with a broad overview of the solutions on the market.

Who is it for

  • Professionals wishing to consolidate their knowledge base on Management of/for processes.
  • Professionals engaged in improving the efficiency of their companies, wishing to clarify their doubts about BPM.
  • Professionals who see management of/for processes as a tool for enhancing their employability and professional development. 
  • College graduates (or students in their last year) motivated by business improvement through proper management of processes.
  • Professionals and graduates wishing to supplement their knowledge with a range of skills inherent in Management of/for processes (analysis, synthesis,      communication, government, BPM project management).

 

Content

Subjects

Business Process Management: la eficiencia en los procesos de negocio
6 ECTS. 63 teaching hours.
  • Basics of BPM: What is BPM? Real cases.
  • BPM in the context of the company.
  • Review of case studies and tools used.
  • How to ask for and propose a BPM project with guarantees of success?.
  • Technical overview of BPM for laypersons.
  • How can we measure the goals that can be achieved with BPM?
  • Practical view of process modelling.
  • A methodology for successful implementation of BPM solutions.
  • Profiles, capabilities and requirements of BPM professionals.
  • Process Inventory, Variation Analysis, and Roadmap; the answer to your BPM roadmap.
  • Lean Six Sigma and BPM.
  • The BPM Journey or "How to take the BPM journey to success."
  • Process architecture: laying the foundations for a productive processes model.
  • BPM Governance; the keys to success in BPM project management.
  • The concept of Process Discovery; good practices for process analysis.
  • Process modelling: AS-IS.
  • Applying business rules.
  • Identifying improvements and defining TO-BE.
  • Construction of a case study using the methodology.
  • BPM and Mobility.
  • Process Data Mining; analysing process data to optimise the business.

 

Management & Faculty

Academic management

  • Gutiérrez Villar, Juan Ramón
    Telecommunications Engineer from the Polytechnic University of Catalonia and Certified Lean Six Sigma Black-belt. He has developed his career in the field of Technology Consulting and Process in leading companies (IBM Global Business Services, PricewaterhouseCoopers (PwCC)) in which it has assumed leadership roles Practices Document Management and Process Management, both locally and European. Currently he's Responsible for Europe of services Consulting Solutions Process Management (BPM). He has worked as a consultant with a wide range of companies in the financial sector (Caja Madrid, Barclays) and pharmaceuticals (Roche, Novartis, Esteve, Almirall, Grífols) environments where information management and processes has a close relationship with Quality Management and Efficiency Improvement.

Teaching staff

  • Braz Gonçalves, Bruno
    Telecommunications engineer at the Higher Technical Institute of the Technical University of Lisbon. Over 4 years of experience in IT services. Currently, working in the IBM team responsible for enabling and supporting business partners in Europe working with WebSphere products, mainly with the Business Process Management (BPM) and Rule Management Systems.
  • Fernández Valle, Oscar
    Ingeniero Superior en Informática (UAB). Más de 15 años en IBM como IT Architect de soluciones informáticas y proyectos TIC internacionales para todo tipo de industria y sectores (USA, Canadá, Australia, China, Arabia Saudi, Turquia, Grecia, Alemania, Francia, Italia y Austria entre otros). Responsable Europeo de capacitación en Business Process Management (BPM) a Business Partners de IBM. Amplia experiencia y participación en proyectos (BPM) de Business Process Management. Profesor y colaborador en ESADE, UPC, EUNCET, Escoles Universitàries Gimbernat i Tomàs Cerdà - UAB.
  • Gutiérrez Villar, Juan Ramón
    Telecommunications Engineer from the Polytechnic University of Catalonia and Certified Lean Six Sigma Black-belt. He has developed his career in the field of Technology Consulting and Process in leading companies (IBM Global Business Services, PricewaterhouseCoopers (PwCC)) in which it has assumed leadership roles Practices Document Management and Process Management, both locally and European. Currently he's Responsible for Europe of services Consulting Solutions Process Management (BPM). He has worked as a consultant with a wide range of companies in the financial sector (Caja Madrid, Barclays) and pharmaceuticals (Roche, Novartis, Esteve, Almirall, Grífols) environments where information management and processes has a close relationship with Quality Management and Efficiency Improvement.

General information

Credits
6 ECTS (63 teaching hours)
Start date
Start date:15/02/2017End date:12/07/2017
Timetable
Wednesday  18:30 to 21:30
Taught at
Tech Talent Center
C/ de Badajoz, 73-77
08005 Barcelona
map
Contact
Telephone: (34) 93 112 08 70
Degree
Lifelong learning diploma issued by the Universitat Politècnica de Catalunya. To obtain this degree it is necessary to have an official or recognized university degree equivalent to a bachelor's degree or diploma. Otherwise, the Fundació Politècnica de Catalunya will only award them a a certificate of completion.

In the case of having a foreign degree check here.
Virtual Campus
The students on this Lifelong learning course will have access to the My_Tech_Space virtual campus, an effective work and communication platform for students, lecturers and course directors and coordinators. My_Tech_Space allows students to find background material for their classes, to work in teams, ask their lecturers questions, consult their marks, etc.
Employment service
Students can access job offers in their field of specialisation on the My_Tech_Space virtual campus. Applications made from this site will be treated confidentially. Hundreds of offers appear annually of the UPC School of Professional & Executive Development Employment service .The offers range from formal contracts to work placement agreements.
Registration fee
1.400 €
The registration fee must be paid before the beginning of this Lifelong learning course.
See the section Discounts, loans and financial aid for possibilities of advantageous financing conditions.

Applicants are given the option of making a voluntary €5 contribution when formalising their enrolment. As part of the UPC's 0.7% Campaign, this donation will go towards meeting charitable needs in developing countries.

0.7%

Language of instruction
Spanish

Related entities

Collaborators

  • IBM