Service Management & Engineering

Postgraduate course. Face-to-face.

Management & Faculty

UPC School

Academic management

  • Botella López, Pere
    Industrial Engineer, Doctor in Computer Science, Professor, Department of Engineering Services and Information Systems at the UPC. Professor of Software Engineering and Project Management in the FIB-UPC for more than 35 years. He has been Dean of the FIB and Vice Chancellor of the UPC. Currently working with the UPC School and member of the scientific committee of ACIE.

Teaching staff

  • Agustí i Mas, Joan Carles
    Senior SOA Consultant.
  • Ballarín Latre, Àlex
    Computer Engineer (UPC). He is founding member of Cynertia Consulting and ITNOVE.com, from where he helps to incorporate agility in organizations. He is the director of Agile IT Management program and professor of the Master in IT Project & Service Management and the postgraduate course on Lean Startup Creation.
  • Botella Plana, Albert
    Computer Engineer (UPC), General Manager at Altran. ITIL v3 Foundations Certificate and i postgraduate degree in Management Information Systems (UPC)
  • Escudero Sabadell, Xavier
    Computer Engineer (UPC). Testing Advanced Manager Certificate by ISTQB. He collaborate in the SSTQB (Spanish Testing Committee) and revisig international standards. Expert in the implementation of methodologies and in governance of software quality, aspects developed in its current position in the CTTI (Centre for Telecommunications and Information Technologies of Generalitat de Catalunya).
  • Fernández Peramiquel, Xavier
    Founder and Director of Engineering at Abiquo Holding S.L. Company
  • Hernández Barjola, Salvi
    Founding member of Sigma Consulting Associates. Radio collaborator for Intereconomía and Barcelona Activa.
  • Martínez Sánchez, Lluís
    Superior Telecommunications Engineer from the UPC. Managing Partner of the consulting G2, Government and IT Management. Subject Matter Expert ITIL Portfolio in AXELOS. Courts member Finals work Grade EUM Innovative Projects. Certificates in ITIL, CobiT and Lean. Collaborating in specialist literature (ITIL, CobiT, ISO20000, IT Outsourcing).
  • Riart Solans, Marc
    Telecommunications Engineer degree (UPC). IT Architect certification by The Open Group. IBM Software Architect.
  • Roca Fabregat, Josep Oriol
    BSc IT Engineering (UPC). Masters Business Administration (UPC). Information Systems Consultant.
  • Roy Torras, Ramon
    Computer Engineer (UPC). Master in Banking and Finance (UPF). Certificate in Business Excellence / CIBE (Columbia University). Responsible Education Service, ITTERIA.
  • Taxonera Isart, Francesc
    Telecommunications Engineer (UPC). Master in Business Administration (La Salle). Master Certified Architect (The Open Group). Currently at IBM as Senior Architect assigned to large accounts.
  • Trujillo Gaona, Joan
    Engineer in EUITIB. Certified ITIL v3 ITIL v3 Expert. L Service Manager at Telefonica and expert support systems governance and management of IT Services and Production Systems. Internal professor at School of Technical Excellence Telefonica Collaborating in specialist literature (ITIL, ISO20000, LEAN) and itSMF Spain - Catalunya.
  • Valle Salas, Antonio
    Computer Engineer (UPC). He is managing partner of G2, IT Government and Management. Recognized expert in the field of IT Service Management, IT Governance and Lean IT. He is the regional director in Catalunya of itSMF Spain and has collaborated in the review committees of numerous books on IT Service Management. He teaches Lean IT at Agile IT Management program and at Lean Startup Creation program. He also teaches Corporate Systems Planning at IT Project & Service Management Master.
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(132 teaching hours)

Start date:
Start date:23/01/2017 End date:18/04/2017
Monday  18:30 to 21:30Tuesday  18:30 to 21:30Wednesday  18:30 to 21:30Thursday  18:30 to 21:30
Taught at:
Tech Talent Center
C/ de Badajoz, 73-77
08005 Barcelona

Registration fee:
4.100 €

Language of instruction:

Registration open until the beginning of the course or until end of vacancies.

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