Digital Experience Day: Clientes y Empleados Conectados

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Date: 22-11-2018
Timetable: 9:30 am to 12:00 pm
Location: Movistar Centre (c/ Fontanella 2, Barcelona)

La experiencia del cliente y el trabajador es lo que está marcando la diferencia en los actuales escenarios empresariales, impactados por la era digital y las tecnologías disruptivas.

Sólo las empresas que sepan entender la experiencia del cliente (custumer experience) y del trabajador (employee experience), incorporándola como base de su Transformación Digital, conseguirán ser competitivas en los nuevos escenario.

Una excelente oportunidad para compartir ejemplos prácticos y casos reales, y conocer cómo diferentes empresas abordan estos retos.

Agenda:

9:30h a 10h - Coffee Time
10h- 11:45h - Debate
11:45h a 12h - Preguntas

Ponentes:

Mireia Ranera. Directora Digital HR. Íncipy
Belén Cuadrillero. Directora Customer Experience. Íncipy
María Castellanos. Talent Development Manager. Amplifon
Marta Cussó. Responsable Comunicación. Ricoh
Angel Alonso. Head of Digital Strategy. Sanofi
Ignacio Martín Morales. Chief Digital Officer. Morabanc