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Start   >  Master's & postgraduate courses  >  Education  >  Master's degree in IT Project & Service Management
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Information 2019-20 edition
The 2019-20 edition of the master's degree has already begun. Shortly we will publish updated information about the new edition of this programme.
10th Edition
60 ECTS (378 teaching hours)
Language of instruction
Notes payment of enrolment fee and 0,7% campaign
Registration open until the beginning of the course or until end of vacancies.
Next course
October 2020
Monday: 6:30 pm to 9:30 pm
Wednesday: 6:30 pm to 9:30 pm
Thursday: 6:30 pm to 9:30 pm
Taught at
Tech Talent Center
C/ de Badajoz, 73-77
Why this programme?
The digital society of the s. XXI and the digital transformation of companies is generating throughout the world the need for people with IT expertise at all levels. An important consequence of this digital transformation is that IT is at the core of business models and part of the business strategy. Some authors believe that only companies that understand this paradigm shift will be the ones that will lead the economy.

The growing demand of professional companies with digital knowledge is reinforced by the fact that Barcelona is recognized as a technological "hub" in the world's top positions, and concentrates a large part of technological startups in Spain. This growing demand includes the need for people with IT management capacity: there is an increasing need to manage development projects together with their quality, and when these developments go into operation, a high percentage of them are new services (applications running permanently, 365x7), which must also be managed. The management of those projects and services must be governed aligned with the strategy of the company. And this management requires people trained in technology and with adequate management knowledge tailored to technological world.

This master is targeted to people with technical knowledge in IT, providing them with skills in this complete cycle, that is, IT Project Management, IT Quality Management, IT Service Management, IT Governance and Data Governance, which allow them to assume several responsibilities in an IT department.

Promoted by:
- Learn to manage IT projects and monitor the quality of the process and the product during the execution of the project.
- Learn to manage IT services, have general knowledge of systems based on IT services, and have knowledge of service-oriented technology.
- Study the range of activities involved in IT governance and its relationship with the management of the organisation.
Who is it for?
  • Computer Engineers (Higher or Specialist levels, Bachelor's degree or master's degree level).
  • Other engineers or graduates with equivalent knowledge of IT acquired in their career or as a result of further training.
  • Managers of IT services in companies, or other IT professionals.

Training Content

List of subjects
3 ECTS 18h
Digital society and IT management
  • Digital transformation and IT management.
  • Vision of current IT technologies.
  • Structure of an IT department.
  • Use-cases for the master's degree.
8 ECTS 60h
Project Management
  • Project definition and design using different methodologies and best practices (PMBOK, Scrum, Prince ...). PMBOK - PMI (preparation for certification).
  • Estimation techniques, planning and follow-up.
  • Team leadership and management.
  • Risk management, communication plan, quality in the process and the result of projects.
  • Economic and financial management.
3 ECTS 24h
Agile Project Management
  • Fundamentals of agile methodologies.
  • Scrum and Kanban.
  • Agile practices: user stories, backlog, sprint planning and retrospective.
  • Scaling-up agile teams.
6 ECTS 45h
Quality Management
  • General concepts about IT quality.
  • Quality management at PMBOK.
  • Test management.
  • Quality management models (EFQM, ISO 9000, etc.).
  • Process improvement models (CMMI, SPICE).
9 ECTS 54h
Service Management Concepts
  • Overview and frameworks for service management.
  • Life cycle of the service and its management.
  • Service inovation.
8 ECTS 48h
Models & complements for Service Management
  • Introduction to ITIL © 4.
  • Automation and tool-support for service management.
  • Agile, Devops.
  • Process Mining.
  • KAIZEN for service improvement.
  • Introduction to Lean Service Management.
5 ECTS 33h
Information Systems Planning
  • Strategic planning.
  • The Systems Plan.
  • Information systems in organizations.
5 ECTS 39h
IT Governance frameworks
  • Corporate governance and IT Governance.
  • PPM / PMO (Project Portfolio Management / Project Management Office).
  • IT Enterprise Architecture.
3 ECTS 18h
Data Governance
  • Data strategy.
  • Data Warehouse and Big Data concepts, and associated tools.
  • Data future trends.
4 ECTS 27h
Demand & Security Management
  • Demand management.
  • Security management.
6 ECTS 12h
Final IT Project
Special master's degree issued by the Universitat Politècnica de Catalunya. Issued pursuant to art. 34.1 of Organic Law 4/2007 of 12 April, amending Organic Law 6/2001 of 21 December, concerning Universities. To obtain it, is necessary to have an official university qualification. Otherwise, the student will receive a certificate of completion of the programme issued by the Fundació Politècnica de Catalunya.
Range of modules
The master's degree programme is organized into the following modules. If you don't wish to take the entire master's degree you can sign on one or several modules.
Master's degree:
relation Postgraduate courses:

Learning methodology

The teaching methodology of the programme facilitates the student's learning and the achievement of the necessary competences.

In addition to the indicated methodological tools , serious games specifically designed are also used to teach certain subjects. For example, Lego is used to learn Lean Service Management, or a game called Transformatron in the Service Management part.

Learning tools
Participatory lectures
A presentation of the conceptual foundations of the content to be taught, promoting interaction with the students to guide them in their learning of the different contents and the development of the established competences.
Practical classroom sessions
Knowledge is applied to a real or hypothetical environment, where specific aspects are identified and worked on to facilitate understanding, with the support from teaching staff.
Solving exercises
Solutions are worked on by practising routines, applying formulas and algorithms, and procedures are followed for transforming the available information and interpreting the results.
Case studies
Real or hypothetical situations are presented in which the students, in a completely participatory and practical way, examine the situation, consider the various hypotheses and share their own conclusions.
Success stories
Outstanding business knowledge and experiences with high added value acquired during an outstanding professional career are presented and shared.
Students are given technical support in the preparation of the final project, according to their specialisation and the subject matter of the project.
Students are supported when undertaking group work, including theoretical sessions which provide the tools and knowledge needed to achieve a result. Ideas and results are exchanged between all the participating groups.
Assessment criteria
At least 80% attendance of teaching hours is required.
Level of participation
The student's active contribution to the various activities offered by the teaching team is assessed.
Solving exercises, questionnaires or exams
Individual tests aimed at assessing the degree of learning and the acquisition of competences.
Work out projects
Studies on a specific topic, by individuals or groups, in which the quality and depth of the work is assessed, among other factors.
Completion and presentation of the final project
Individual or group projects in which the contents taught in the programme are applied. The project can be based on real cases and include the identification of a problem, the design of the solution, its implementation or a business plan. The project will be presented and defended in public.
Work placements & employment service
Students can access job offers in their field of specialisation on the My_Tech_Space virtual campus. Applications made from this site will be treated confidentially. Hundreds of offers of the UPC School of Professional & Executive Development employment service appear annually. The offers range from formal contracts to work placement agreements.
Virtual campus
The students on this master's degree will have access to the My_ Tech_Space virtual campus - an effective platform for work and communication between the course's students, lecturers, directors and coordinators. My_Tech_Space provides the documentation for each training session before it starts, and enables students to work as a team, consult lecturers, check notes, etc.

Teaching team

Teaching staff
  • Hernández Barjola, Salvi
    View profile in Linkedin
    Computer Engineer by the UPC, in the direction of the Posgraduado Technologies, an MBA from UPC-EAE. Creation Companies by ESADE and General Management Program (PDG) by IESE. Managing Director of Sigma Consulting - Arek. Consulting and advisory expert and business consultancy in Financial's managing people, Information Systems, Management of Projects and processes. Coach, lecturer and lecturer at various universities, business schools and companies.
  • Mir Casals, Josep
    Technical engineer in Electronics from UPC, graduated in Research and Market Techniques from the UOC, and Master in Operations Management from ESADE and PMI-PMP and ITIL-Foundation Certificate. He is a manager of clients from the public sector at T-Systems. It has more than 25 years of experience in companies in the ICT sector: Telefónica, Indra, Coritel/Accenture, EDS and T-Systems.
  • Rodríguez Cámara, Núria
    Degree in Mathematics from the University of Barcelona. Postgraduate Management and Software Quality (FPC). DEA (Diploma of Advanced Studies) in Statistics by the UPC. More than 15 years of experience in the management of the quality of ICT units, tasks currently developed by the Tic Support Service, Innovation and quality of the ICT Area of ​​the UPC.

Associates entities

Strategic partners
  • Information Technology Service Management Forum
    • Disseminates the programme in the professional sphere and area of expertise.
Collaborating partners

Career opportunities

  • IT Project Manager.
  • Quality Manager.
  • Expert in Scrum.
  • Service Manager
  • Expert in models (ITIL, DevOps, Lean).
  • Expert in systems planning.
  • Expert in IT Governance.
  • Data Manager.

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  • If you have any doubts about the master's degree.
  • If you want to start the registration procedure.
How to start admission
To start the enrolment process for this programme you must complete and send the form that you will find at the bottom of these lines.

Next you will receive a welcome email detailing the three steps necessary to formalize the enrolment procedure:

1. Complete and confirm your personal details.

2. Validate your curriculum vitae and attach any additional required documentation, whenever this is necessary for admission.

3. Pay €110 in concept of the registration fee for the programme. This fee will be discounted from the total enrolment fee and will only be returned when a student isn't admitted on a programme.

Once the fee has been paid and we have all your documentation, we will assess your candidacy and, if you are admitted on the course, we will send you a letter of acceptance. This document will provide you with all the necessary information to formalize the enrolment process for the programme.

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