IT Project & Service Management

Master's degree. Face-to-face.


UPC School


Managing IT Projects
10 ECTS. 87 teaching hours.
1. What is a project?
2. Different methodologies and best practices (Pmbok, Scrum, Mètode, Prince ...)
3. Project design phases, methods
4. Definition of the project
5. Estimation, planning and monitoring techniques
6. Leadership and team management
7. Risk management and communication plan
8. Quality in the process and the result of the projects
9. Economic and financial management
10. PMBOK - PMI (certification preparation)
11. Scrum framework
12. Agile practices: estimation, requirements and testing
Quality Management in IT Projects
5 ECTS. 42 teaching hours.
1. Principles, costs and quality management in the life cycle
2. The process of testing, strategies
3. Tools, metrics and indicators
4. Quality management to PMBOK
5. Process improvement models (CMMI, SPICE)
6. Change management
Service Management
8 ECTS. 48 teaching hours.
1. Overview of service management
2. Service Design and Strategy
3. Innovation in Services
Service Management Models
7 ECTS. 39 teaching hours.
1. DevOps
2. ITIL (certification preparation)
3. Introduction to Lean Service Management
Data Management
3 ECTS. 15 teaching hours.
1. Data strategy
2. Notions of Data Warehouse and Big Data, and associated tools
3. Future trends with data
Service Oriented Computing
4 ECTS. 27 teaching hours.
1. Mobile Business
2. Cloud computing and virtualization
3. Service-oriented architectures
4. Transformation in Service Oriented, Integration
Planning Corporate Information Systems
4 ECTS. 33 teaching hours.
1. General Concepts on IT Governance.
2. Strategic Planning.
3. Information Systems in Organisations.

Frameworks for IT Governance
7 ECTS. 42 teaching hours.
1. Corporate governance and IT Governance
2. PPM/PMO (Project Portfolio Management/Project Management Office)
3. IT Enterprise Architecture
IT Governance Supplements
4 ECTS. 27 teaching hours.
1. Demand management
2. Security Management
Final IT Project
8 ECTS. 6 teaching hours.
The UPC School reserves the right to modify the contents of the programme, which may vary in order to better accommodate the course objectives.
Information sessions
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(34) 93 112 08 83

(366 teaching hours)

Start date:
Classes start:15/10/2018 Classes end:14/10/2019Programme ends: 02/12/2019
Monday  18:30 to 21:30Wednesday  18:30 to 21:30Thursday  18:30 to 21:30
Taught at:
Tech Talent Center
C/ de Badajoz, 73-77

Registration fee:
8.700 €

Language of instruction:

Registration open until the beginning of the course or until end of vacancies.

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