IT Project & Service Management

Master's degree. Face-to-face.


UPC School


Managing IT Projects
10 ECTS. 81 teaching hours.
1. IT Project Design, Stages, Methods
2. Estimation, Planning and Monitoring Techniques
3. Team Management and Leadership
4. Financial and Economic Management
5. Risk Management
Quality Management in IT Projects
5 ECTS. 42 teaching hours.
1. Introduction to quality. The cost of quality.
2. Quality management in the life cycle.
3. Quality assurance and control.
4. Strategies, planning and risk management in tests.
5. PMBOK and project quality management.
6. Total quality and quality management models (EFQM, ISO 9000, etc.)
7. Process improvement models (CMMI, SPICE, etc.)
8. Introduction to CMMI. CMMI for development level 2.
Services Management
7 ECTS. 42 teaching hours.
1. Overview of Service Science
2. Service Design and Strategy
3. Innovation in Services
Services Management Models
5 ECTS. 30 teaching hours.
2. ITIL (Includes preparation certification)
3. Introduction to Lean Service Management

Business Modelling
4 ECTS. 24 teaching hours.
1. Process Modelling Concepts
2. BPMN (Business Process Modelling Notation)
3. Introduction to BPEL (Business Process Execution Language)
Service Oriented Computing
6 ECTS. 36 teaching hours.
1. Services Oriented-Architectures
2. Web services
3. Cloud Computing
Planning Corporate Information Systems
4 ECTS. 27 teaching hours.
1. General Concepts on IT Governance.
2. Strategic Planning.
3. Information Systems in Organisations.
4. Costing techniques.
5. Sourcing.
6. Preparation of the business case.
Frameworks for IT Governance
6 ECTS. 39 teaching hours.
1. Implementation of the Systems Plan: COBIT, PPM - PMO
2. IT Enterprise Architecture
IT Governance Supplements
5 ECTS. 30 teaching hours.
1. Requirement Engineering
2. Security Management
Final IT Project
The UPC School reserves the right to modify the contents of the programme, which may vary in order to better accommodate the course objectives.
Information sessions
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Information form
(34) 93 112 08 83

(351 teaching hours)

Start date:
Classes start:15/10/2018 Classes end:10/10/2019Programme ends: 02/12/2019
Monday  18:30 to 21:30Wednesday  18:30 to 21:30Thursday  18:30 to 21:30
Taught at:
Tech Talent Center
C/ de Badajoz, 73-77

Registration fee:
8.700 €

Language of instruction:

Registration open until the beginning of the course or until end of vacancies.

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