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IT Project & Service Management

Master's degree. Face-to-face.


UPC School

The importance that Information Technologies (IT) have assumed has increased the importance of IT professionals in organisations. While they previously focused on supporting their business processes, they must now meet the challenge of efficiently managing a growing number of IT projects and services, which is now known as digital transformation. The decisions made in IT departments must therefore be consistent with the needs of the business and its strategy, at a time when digitalisation is becoming a critical point in organisations.

Until now, the primary task of IT departments has been to manage information (volume, integrity, security, bandwidth, response time). Technical aspects have remained very important, but the sector has had to adapt to the development of technology and it now has to provide support for business objectives and manage a portfolio of projects and services experiencing continued growth.

Today's IT professionals must have tools that allow them to manage projects and services properly, as well as innovation through ICTs, and align their work with the organisation's strategic areas.

The programme is aimed at professionals who are members of project teams (programmers, designers, analysts, etc.) and those wanting to complement their training as IT project managers, IT services portfolio managers or IT services project managers, while remaining aligned with the governance of their organisation.


  • Learn to manage IT projects and monitor the quality of the process and the product during the execution of the project.
  • Learn to manage IT services, have general knowledge of systems based on IT services, and have knowledge of service-oriented technology.
  • Study the range of activities involved in IT governance and its relationship with the management of the organisation.

Who is it for

  • Computer Engineers (Higher or Specialist levels, Bachelor's degree or master's degree level)
  • Other engineers or graduates with equivalent knowledge of IT acquired in their career or as a result of further training.
  • Managers of IT services in companies, or other IT professionals.


The master's degree programme is organized into the following modules. If you don't wish to take the entire master's degree you can sign on one or several modules.

IT Governance

Postgraduate course face-to-face. Start date: 11/04/2018. Barcelona

Management & Quality Assurance in IT Projects

Postgraduate course face-to-face. Start date: 15/10/2018. Barcelona

Service Management & Engineering

Postgraduate course face-to-face. Start date: 14/01/2019. Barcelona



Managing IT Projects
10 ECTS. 81 teaching hours.
1. IT Project Design, Stages, Methods
2. Estimation, Planning and Monitoring Techniques
3. Team Management and Leadership
4. Financial and Economic Management
5. Risk Management
Quality Management in IT Projects
5 ECTS. 42 teaching hours.
1. Introduction to quality. The cost of quality.
2. Quality management in the life cycle.
3. Quality assurance and control.
4. Strategies, planning and risk management in tests.
5. PMBOK and project quality management.
6. Total quality and quality management models (EFQM, ISO 9000, etc.)
7. Process improvement models (CMMI, SPICE, etc.)
8. Introduction to CMMI. CMMI for development level 2.
Services Management
7 ECTS. 42 teaching hours.
1. Overview of Service Science
2. Service Design and Strategy
3. Innovation in Services
Services Management Models
5 ECTS. 30 teaching hours.
2. ITIL (Includes preparation certification)
3. Introduction to Lean Service Management

Business Modelling
4 ECTS. 24 teaching hours.
1. Process Modelling Concepts
2. BPMN (Business Process Modelling Notation)
3. Introduction to BPEL (Business Process Execution Language)
Service Oriented Computing
6 ECTS. 36 teaching hours.
1. Services Oriented-Architectures
2. Web services
3. Cloud Computing
Planning Corporate Information Systems
4 ECTS. 27 teaching hours.
1. General Concepts on IT Governance.
2. Strategic Planning.
3. Information Systems in Organisations.
4. Costing techniques.
5. Sourcing.
6. Preparation of the business case.
Frameworks for IT Governance
6 ECTS. 39 teaching hours.
1. Implementation of the Systems Plan: COBIT, PPM - PMO
2. IT Enterprise Architecture
IT Governance Supplements
5 ECTS. 30 teaching hours.
1. Requirement Engineering
2. Security Management
Final IT Project
The UPC School reserves the right to modify the contents of the programme, which may vary in order to better accommodate the course objectives.

Management & Faculty

Academic management

  • Botella López, Pere
    An Industrial Engineer and doctor in Computer Science, Professor at the Services and Information Systems Engineering Department at the UPC. Professor of Software Engineering and Project Management at the FIB-UPC for more than 35 years. He is a past dean of the FIB and vice-rector of the UPC. He currently works with the UPC School and is a member of the scientific committee at the ACIE.

Teaching staff

  • Agustí i Mas, Joan Carles
    Senior SOA Consultant.
  • Ballarín Latre, Àlex
    Computer Engineer (UPC). He is founding member of Cynertia Consulting and, from where he helps to incorporate agility in organizations. He is the director of Agile IT Management program and professor of the Master in IT Project & Service Management and the postgraduate course on Lean Startup Creation.
  • Botella Plana, Albert
    Computer Engineer (UPC), General Manager at Altran. ITIL v3 Foundations Certificate and i postgraduate degree in Management Information Systems (UPC)
  • Escudero Sabadell, Xavier
    Computer Engineer (UPC). Testing Advanced Manager Certificate by ISTQB. Expert in the implementation of methodologies and in governance of software quality, aspects developed in its current position in the CTTI (Centre for Telecommunications and Information Technologies of Generalitat de Catalunya).
  • Fernández Peramiquel, Xavier
    Founder and Director of Engineering at Abiquo Holding S.L. Company
  • Hernández Barjola, Salvi
    Computer Engineer by the UPC, in the direction of the Posgraduado Technologies, an MBA from UPC-EAE. Creation Companies by ESADE and General Management Program (PDG) by IESE. Managing Director of Sigma Consulting - Arek. Consulting and advisory expert and business consultancy in Financial's managing people, Information Systems, Management of Projects and processes. Coach, lecturer and lecturer at various universities, business schools and companies.
  • Martínez Sánchez, Lluís
    Superior Telecommunications Engineer from the UPC. Managing Partner of the consulting G2, Government and IT Management. Subject Matter Expert ITIL Portfolio in AXELOS. Courts member Finals work Grade EUM Innovative Projects. Certificates in ITIL, CobiT and Lean. Collaborating in specialist literature (ITIL, CobiT, ISO20000, IT Outsourcing).
  • Mir Casals, Josep
    Electronics Engineer (UPC) degree in Market Technniques and Research (UOC), Master in Operations Management (ESADE). Project Management Professional by PMI. Public Sector Customers Manager at T-Systems. He has over 25 years experience in IT companies: Telefónica, Indra, Coritel /Accenture, EDS and T-Systems
  • Navarro-Soto Ballester, Andrés
    Computer Engineer (UPC). Degree in Marketing (UOC). Diploma in Management-PDD (IESE). Expert in the management and governance of ICT. He is currently the Director of Business Applications Services at UPCnet, the ICT consulting company at UPC.
  • Riart Solans, Marc
    Telecommunications Engineer degree (UPC). IT Architect certification by The Open Group. IBM Software Architect.
  • Roca Fabregat, Josep Oriol
    BSc IT Engineering (UPC). Masters Business Administration (UPC). Information Systems Consultant.
  • Rodríguez Cámara, Núria
    Degree in Mathematics from the Universitat de Barcelona. Postgraduate Management and Software Quality (FPC). DEA (Advanced Studies Diploma) in Statistics from the Universitat Politècnica de Catalunya. Currently responsible for the quality area of PRISMA service at UPC.
  • Roy Torras, Ramon
    Computer Engineer (UPC). Master in Banking and Finance (UPF). Certificate in Business Excellence / CIBE (Columbia University). Responsible Education Service, ITTERIA.
  • Rus Ruiz, Esther
    Telecommunications Engineer (UPC). Information Security Manager (CISM) from ISACA. Specialist in security projects, data protection and business continuity management.
  • Taxonera Isart, Francesc
    Telecommunications Engineer (UPC). Master in Business Administration (La Salle). Master Certified Architect (The Open Group). Currently at IBM as Senior Architect assigned to large accounts.
  • Trujillo Gaona, Juan
    Engineer in EUITIB. Certified ITIL v3 ITIL v3 Expert. L Service Manager at Telefonica and expert support systems governance and management of IT Services and Production Systems. Internal professor at School of Technical Excellence Telefonica Collaborating in specialist literature (ITIL, ISO20000, LEAN) and itSMF Spain - Catalunya.
  • Valle Salas, Antonio
    Computer Engineer (UPC). He is managing partner of G2, IT Government and Management. Recognized expert in the field of IT Service Management, IT Governance and Lean IT. He is the regional director in Catalunya of itSMF Spain and has collaborated in the review committees of numerous books on IT Service Management. He teaches Lean IT at Agile IT Management program and at Lean Startup Creation program. He also teaches Corporate Systems Planning at IT Project & Service Management Master.

General information

60 ECTS (351 teaching hours)
Start date
Classes start:15/10/2018Classes end:10/10/2019Programme ends: 02/12/2019
Monday  18:30 to 21:30Wednesday  18:30 to 21:30Thursday  18:30 to 21:30
Taught at
Tech Talent Center
C/ de Badajoz, 73-77
Telephone: (34) 93 112 08 83
Special master's degree issued by the Universitat Politècnica de Catalunya. Issued pursuant to art. 34.1 of Organic Law 4/2007 of 12 April, amending Organic Law 6/2001 of 21 December, concerning Universities. To obtain it, is necessary to have an official university qualification or a university qualification equivalent to an EHEA degree, diploma or degree. Otherwise, the student will receive a certificate of completion of the programme issued by the Fundació Politècnica de Catalunya.

In the case of having a foreign degree check here.
Virtual Campus
The students on this Master's degree will have access to the My_Tech_Space virtual campus, an effective work and communication platform for students, lecturers and course directors and coordinators. My_Tech_Space allows students to find background material for their classes, to work in teams, ask their lecturers questions, consult their marks, etc.
Employment service
Students can access job offers in their field of specialisation on the My_Tech_Space virtual campus. Applications made from this site will be treated confidentially. Hundreds of offers appear annually of the UPC School of Professional & Executive Development Employment service .The offers range from formal contracts to work placement agreements.
Registration fee
8.700 €
See the section Discounts, loans and financial aid for possibilities of advantageous financing conditions.

Applicants are given the option of making a voluntary €5 contribution when formalising their enrolment. As part of the UPC's 0.7% Campaign, this donation will go towards meeting charitable needs in developing countries.


Language of instruction
Payment of enrolment fee
The enrolment fee can be paid:
- In a single payment to be paid within the deadline specified in the letter of admission to the programme
- In two instalments:
  • 60% of the amount payable, to be paid within the deadline specified in the letter of admission to the programme
  • Remaining 40% to be paid up to 90 days at the latest after the starting date of the programme

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