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IT Project & Service Management

Master's degree. Face-to-face.

Presentation

9th EDITION
UPC School

The importance that Information Technologies (IT) have assumed has increased the importance of IT professionals in organisations. While they previously focused on supporting their business processes, they must now meet the challenge of efficiently managing a growing number of IT projects and services, which is now known as digital transformation. The decisions made in IT departments must therefore be consistent with the needs of the business and its strategy, at a time when digitalisation is becoming a critical point in organisations.

Until now, the primary task of IT departments has been to manage information (volume, integrity, security, bandwidth, response time). Technical aspects have remained very important, but the sector has had to adapt to the development of technology and it now has to provide support for business objectives and manage a portfolio of projects and services experiencing continued growth.

Today's IT professionals must have tools that allow them to manage projects and services properly, as well as innovation through ICTs, and align their work with the organisation's strategic areas.

The programme is aimed at professionals who are members of project teams (programmers, designers, analysts, etc.) and those wanting to complement their training as IT project managers, IT services portfolio managers or IT services project managers, while remaining aligned with the governance of their organisation.

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Aims

  • Learn to manage IT projects and monitor the quality of the process and the product during the execution of the project.
  • Learn to manage IT services, have general knowledge of systems based on IT services, and have knowledge of service-oriented technology.
  • Study the range of activities involved in IT governance and its relationship with the management of the organisation.

Who is it for

  • Computer Engineers (Higher or Specialist levels, Bachelor's degree or master's degree level)
  • Other engineers or graduates with equivalent knowledge of IT acquired in their career or as a result of further training.
  • Managers of IT services in companies, or other IT professionals.

Modules

The master's degree programme is organized into the following modules. If you don't wish to take the entire master's degree you can sign on one or several modules.

Management & Quality Assurance in IT Projects

Postgraduate course face-to-face. Start date: 15/10/2018. Barcelona

Service Management & Engineering

Postgraduate course face-to-face. Start date: 11/02/2019. Barcelona

IT Governance

Postgraduate course face-to-face. Start date: 03/06/2019. Barcelona

Content

Subjects

Managing IT Projects
10 ECTS. 87 teaching hours.
1. What is a project?
2. Different methodologies and best practices (Pmbok, Scrum, Mètode, Prince ...)
3. Project design phases, methods
4. Definition of the project
5. Estimation, planning and monitoring techniques
6. Leadership and team management
7. Risk management and communication plan
8. Quality in the process and the result of the projects
9. Economic and financial management
10. PMBOK - PMI (certification preparation)
11. Scrum framework
12. Agile practices: estimation, requirements and testing
Quality Management in IT Projects
5 ECTS. 42 teaching hours.
1. Principles, costs and quality management in the life cycle
2. The process of testing, strategies
3. Tools, metrics and indicators
4. Quality management to PMBOK
5. Process improvement models (CMMI, SPICE)
6. Change management
Service Management
8 ECTS. 48 teaching hours.
1. Overview of service management
2. Service Design and Strategy
3. Innovation in Services
Service Management Models
7 ECTS. 39 teaching hours.
1. DevOps
2. ITIL (certification preparation)
3. Introduction to Lean Service Management
Data Management
3 ECTS. 15 teaching hours.
1. Data strategy
2. Notions of Data Warehouse and Big Data, and associated tools
3. Future trends with data
Service Oriented Computing
4 ECTS. 27 teaching hours.
1. Mobile Business
2. Cloud computing and virtualization
3. Service-oriented architectures
4. Transformation in Service Oriented, Integration
Planning Corporate Information Systems
4 ECTS. 33 teaching hours.
1. General Concepts on IT Governance.
2. Strategic Planning.
3. Information Systems in Organisations.

Frameworks for IT Governance
7 ECTS. 42 teaching hours.
1. Corporate governance and IT Governance
2. PPM/PMO (Project Portfolio Management/Project Management Office)
3. IT Enterprise Architecture
IT Governance Supplements
4 ECTS. 27 teaching hours.
1. Demand management
2. Security Management
Final IT Project
8 ECTS. 6 teaching hours.

Management & Faculty

Academic management

  • Botella López, Pere
    An Industrial Engineer and doctor in Computer Science, Professor at the Services and Information Systems Engineering Department at the UPC. Professor of Software Engineering and Project Management at the FIB-UPC for more than 35 years. He is a past dean of the FIB and vice-rector of the UPC. He currently works with the UPC School and is a member of the scientific committee at the ACIE.

Teaching staff

  • Agustí i Mas, Joan Carles
    Senior SOA Consultant.
  • Botella Plana, Albert
    Computer Engineer (UPC), General Manager at Altran. ITIL v3 Foundations Certificate and i postgraduate degree in Management Information Systems (UPC)
  • Escudero Sabadell, Xavier
    Computer Engineer (UPC). Testing Advanced Manager Certificate by ISTQB. Expert in the implementation of methodologies and in governance of software quality, aspects developed in its current position in the CTTI (Centre for Telecommunications and Information Technologies of Generalitat de Catalunya).
  • Fernández Peramiquel, Xavier
    Founder and Director of Engineering at Abiquo Holding S.L. Company
  • Hernández Barjola, Salvi
    Computer Engineer by the UPC, in the direction of the Posgraduado Technologies, an MBA from UPC-EAE. Creation Companies by ESADE and General Management Program (PDG) by IESE. Managing Director of Sigma Consulting - Arek. Consulting and advisory expert and business consultancy in Financial's managing people, Information Systems, Management of Projects and processes. Coach, lecturer and lecturer at various universities, business schools and companies.
  • Martínez Sánchez, Lluís
    Senior Engineer in Telecommunications from the UPC. Managing partner of the consultancy G2, Government and IT Management. Subject matter expert ITIL Portfolio in Axelos. Member of courts of final works of degree of the EUM innovative projects. Certificates in ITIL, COBIT and Lean. Collaborator in specialized IT bibliography (ITIL, CobiT, ISO20000, IT Outsourcing). He has more than 20 years of experience in IT consulting and management, specializing in strategy, negotiation and service management.
  • Mir Casals, Josep
    Technical engineer in Electronics from UPC, graduated in Research and Market Techniques from the UOC, and Master in Operations Management from ESADE and PMI-PMP and ITIL-Foundation Certificate. He is a manager of clients from the public sector at T-Systems. It has more than 25 years of experience in companies in the ICT sector: Telefónica, Indra, Coritel/Accenture, EDS and T-Systems.
  • Navarro-Soto Ballester, Andrés
    Computer Engineer (UPC). Degree in Marketing (UOC). Diploma in Management-PDD (IESE). Expert in the management and governance of ICT. He is currently the Director of Business Applications Services at UPCnet, the ICT consulting company at UPC.
  • Reig Armero, Xavier
    Ingeniero Superior en Informática por la Facultad de Informática de Barcelona. Máster en Project Management y Software Development por la Carnegie Mellon en el campus de Silicon Valley. Project Manager en Microsoft USA y Londres. Project Manager en Softonic. Chief Technology Officer en Beezy, una startup con sede en Barcelona.
  • Riart Solans, Marc
    Telecommunications Engineer degree (UPC). IT Architect certification by The Open Group. IBM Software Architect.
  • Rodríguez Cámara, Núria
    Degree in Mathematics from the University of Barcelona. Postgraduate Management and Software Quality (FPC). DEA (Diploma of Advanced Studies) in Statistics by the UPC. More than 15 years of experience in the management of the quality of ICT units, tasks currently developed by the Tic Support Service, Innovation and quality of the ICT Area of ​​the UPC.
  • Roy Torras, Ramon
    Computer Engineer (UPC). Master in Banking and Finance (UPF). Certificate in Business Excellence / CIBE (Columbia University). Responsible Education Service, ITTERIA.
  • Rus Ruiz, Esther
    Telecommunications Engineer (UPC). Information Security Manager (CISM) from ISACA. Specialist in security projects, data protection and business continuity management.
  • Serrat Rodeja, Joan
    Ingeniero Superior Industrial por ETSEIB-UPC. Después de una primera etapa profesional en empresas de Consultoría, como Accenture o Sema Group desde el 2005, trabajo en el departamento TI del grupo DAMM. Durante 10 años he estado BRM del área comercial/marketing. Actualmente responsable de PMO & Govern IT.
  • Taxonera Isart, Francesc
    Telecommunications Engineer (UPC). Master in Business Administration (La Salle). Master Certified Architect (The Open Group). Currently at IBM as Senior Architect assigned to large accounts.
  • Trujillo Gaona, Juan
    Director adjunto de itSMF España y Director para Catalunya, es Service Manager Expert y Estudió Ingeniería Técnica en máquinas eléctricas en la Escuela Universitaria de Ingeniería Técnica Industrial de Barcelona. Actualmente comparte su experiencia de 20 años en Telefónica, en su empresa ITSMGAMES COM dedicada a la gamificación, y es tutor / profesor de Gestión y Modelos de aplicación de Servicios TI en el máster en ITPSM - IT Project & Service Management. Experiencia como profesor interno en Escuela de Excelencia Técnica en Telefónica, en Consultoría de Gestión de Servicios, y Auditoría interna en Telefónica (esencialmente ISO20K, 27K. e implantando ITIL, LEAN, CobiT, ISO20000, sistemas avanzados de Procces Mining, Gestión de Sourcing, IT Governance, Cuadros de mando, User Experience, BI, ERP's, Tools,etc. y en Sistemas de Gestión del Conocimiento, basados en CMS, Sharepoint, etc.

General information

Credits
60 ECTS (366 teaching hours)
Start date
Classes start:15/10/2018Classes end:14/10/2019Programme ends: 02/12/2019
Timetable
Monday  18:30 to 21:30Wednesday  18:30 to 21:30Thursday  18:30 to 21:30
Taught at
Tech Talent Center
C/ de Badajoz, 73-77
Barcelona
map
Contact
Telephone: (34) 93 112 08 83
Degree
Special master's degree issued by the Universitat Politècnica de Catalunya. Issued pursuant to art. 34.1 of Organic Law 4/2007 of 12 April, amending Organic Law 6/2001 of 21 December, concerning Universities. To obtain it, is necessary to have an official university qualification. Otherwise, the student will receive a certificate of completion of the programme issued by the Fundació Politècnica de Catalunya.

In the case of having a foreign degree check here.
Virtual Campus
The students on this Master's degree will have access to the My_Tech_Space virtual campus, an effective work and communication platform for students, lecturers and course directors and coordinators. My_Tech_Space allows students to find background material for their classes, to work in teams, ask their lecturers questions, consult their marks, etc.
Employment service
Students can access job offers in their field of specialisation on the My_Tech_Space virtual campus. Applications made from this site will be treated confidentially. Hundreds of offers appear annually of the UPC School of Professional & Executive Development Employment service .The offers range from formal contracts to work placement agreements.
Registration fee
8.700 €
See the section Discounts, loans and financial aid for possibilities of advantageous financing conditions.

Applicants are given the option of making a voluntary €5 contribution when formalising their enrolment. As part of the UPC's 0.7% Campaign, this donation will go towards meeting charitable needs in developing countries.

0.7%

Language of instruction
Spanish
Payment of enrolment fee
The enrolment fee can be paid:
- In a single payment to be paid within the deadline specified in the letter of admission to the programme
- In two instalments:
  • 60% of the amount payable, to be paid within the deadline specified in the letter of admission to the programme
  • Remaining 40% to be paid up to 90 days at the latest after the starting date of the programme

Related entities

Strategic partners

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