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Service Management & Engineering

Postgraduate course. Face-to-face.

Presentation

6th EDITION
UPC School
This postgraduate course is also part of the training track for the master's degree IT Project & Service Management.

The increased importance of IT systems in businesses today has been a real boost to the careers of professionals working in ITC departments. Before IT professionals merely assisted business processes in companies, now they have the challenge of efficiently managing IT projects that only continue to grow in number and scope. Management of a project portfolio in a company is as fundamental now as it was before, but before it was based on excellence in management of one project at a time. This is why the decisions that are made in the ITC department must be in line with the needs of the business and need to be beneficial for both the business and the ITC department.

Up until recently the goal of the ITC department was only to manage information (volume, integrity, security, broadband, response time). Nowadays, the technical aspects are still very important but this department has had to adapt to technological development and start providing assistance to business objectives and management of project portfolios in companies. This means that IT departments now govern business processes, from the receipt of orders to the prioritisation and assignment of human and financial resources within the company.

IT professionals today must know how to use ITC tools that can properly manage services as well as innovation. This program is aimed at professionals who are seeking to complement their management training in IT projects, Project portfolio management, IT governance and service management and engineering.

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Aims

  • Learn about the concepts, methods and relevant technologies used in IT project management.
  • Efficiently manage a project portfolio in an organisation while, unlike the management of a single project, taking into account the multiple issues involved.
  • Study the activities that IT governance involves, a key factor for organisations that face the challenge of managing a high volume of projects.
  • Show students aspects of IT management that are specific to service oriented businesses.

Who is it for

  • IT Engineers with advanced or associates degrees.
  • Degree holders with equivalent abilities learned on the job or from other additional professional training.
  • Managers of Information Services departments who are interested in getting a Master's degree in this area.

Content

Subjects

Service Oriented Computing
4 ECTS. 27 teaching hours.
1. Mobile Business
2. Cloud computing and virtualization
3. Service-oriented architectures
4. Transformation in Service Oriented, Integration
Data Management
3 ECTS. 15 teaching hours.
1. Data strategy
2. Notions of Data Warehouse and Big Data, and associated tools
3. Future trends with data
Service Management Models
7 ECTS. 39 teaching hours.
1. DevOps
2. ITIL (certification preparation)
3. Introduction to Lean Service Management
Service Management
8 ECTS. 48 teaching hours.
1. Overview of service management
2. Service Design and Strategy
3. Innovation in Services
The UPC School reserves the right to modify the contents of the programme, which may vary in order to better accommodate the course objectives.

Management & Faculty

Academic management

  • Botella López, Pere
    An Industrial Engineer and doctor in Computer Science, Professor at the Services and Information Systems Engineering Department at the UPC. Professor of Software Engineering and Project Management at the FIB-UPC for more than 35 years. He is a past dean of the FIB and vice-rector of the UPC. He currently works with the UPC School and is a member of the scientific committee at the ACIE.

Teaching staff

  • Agustí i Mas, Joan Carles
    Senior SOA Consultant.
  • Fernández Peramiquel, Xavier
    Founder and Director of Engineering at Abiquo Holding S.L. Company
  • Roy Torras, Ramon
    Computer Engineer (UPC). Master in Banking and Finance (UPF). Certificate in Business Excellence / CIBE (Columbia University). Responsible Education Service, ITTERIA.
  • Taxonera Isart, Francesc
    Telecommunications Engineer (UPC). Master in Business Administration (La Salle). Master Certified Architect (The Open Group). Currently at IBM as Senior Architect assigned to large accounts.
  • Trujillo Gaona, Juan
    Director adjunto de itSMF España y Director para Catalunya, es Service Manager Expert y Estudió Ingeniería Técnica en máquinas eléctricas en la Escuela Universitaria de Ingeniería Técnica Industrial de Barcelona. Actualmente comparte su experiencia de 20 años en Telefónica, en su empresa ITSMGAMES COM dedicada a la gamificación, y es tutor / profesor de Gestión y Modelos de aplicación de Servicios TI en el máster en ITPSM - IT Project & Service Management. Experiencia como profesor interno en Escuela de Excelencia Técnica en Telefónica, en Consultoría de Gestión de Servicios, y Auditoría interna en Telefónica (esencialmente ISO20K, 27K. e implantando ITIL, LEAN, CobiT, ISO20000, sistemas avanzados de Procces Mining, Gestión de Sourcing, IT Governance, Cuadros de mando, User Experience, BI, ERP's, Tools,etc. y en Sistemas de Gestión del Conocimiento, basados en CMS, Sharepoint, etc.

General information

Credits
22 ECTS (129 teaching hours)
Start date
Start date:11/02/2019End date:30/05/2019
Timetable
Monday  18:30 to 21:30Wednesday  18:30 to 21:30Thursday  18:30 to 21:30
Taught at
Tech Talent Center
C/ de Badajoz, 73-77
Barcelona
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Contact
Telephone: (34) 93 112 08 83
Degree
Postgraduate diplomas issued by the Universitat Politècnica de Catalunya. Issued pursuant to art. 34.1 of Organic Law 4/2007 of 12 April, amending Organic Law 6/2001 of 21 December, concerning Universities. To obtain this degree it is necessary to have an official. Otherwise, the Fundació Politècnica de Catalunya will only award them a a certificate of completion.

In the case of having a foreign degree check here.
Virtual Campus
The students on this Postgraduate course will have access to the My_Tech_Space virtual campus, an effective work and communication platform for students, lecturers and course directors and coordinators. My_Tech_Space allows students to find background material for their classes, to work in teams, ask their lecturers questions, consult their marks, etc.
Employment service
Students can access job offers in their field of specialisation on the My_Tech_Space virtual campus. Applications made from this site will be treated confidentially. Hundreds of offers appear annually of the UPC School of Professional & Executive Development Employment service .The offers range from formal contracts to work placement agreements.
Registration fee
4.100 €
The registration fee must be paid before the beginning of this Postgraduate course.
See the section Discounts, loans and financial aid for possibilities of advantageous financing conditions.

Applicants are given the option of making a voluntary €5 contribution when formalising their enrolment. As part of the UPC's 0.7% Campaign, this donation will go towards meeting charitable needs in developing countries.

0.7%

Language of instruction
Spanish
Payment of enrolment fee
The enrolment fee can be paid:
- In a single payment to be paid within the deadline specified in the letter of admission to the programme
- In two instalments:
  • 60% of the amount payable, to be paid within the deadline specified in the letter of admission to the programme
  • Remaining 40% to be paid up 10 days before the starting date of the programme

Related entities

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