This postgraduate course can be attended as part of the master's degree IT Project & Service Management.
The increased importance of IT systems in businesses today has been a real boost to the careers of professionals working in ITC departments. Before IT professionals merely assisted business processes in companies, now they have the challenge of efficiently managing IT projects that only continue to grow in number and scope. Management of a project portfolio in a company is as fundamental now as it was before, but before it was based on excellence in management of one project at a time. This is why the decisions that are made in the ITC department must be in line with the needs of the business and need to be beneficial for both the business and the ITC department.
Up until recently the goal of the ITC department was only to manage information (volume, integrity, security, broadband, response time). Nowadays, the technical aspects are still very important but this department has had to adapt to technological development and start providing assistance to business objectives and management of project portfolios in companies. This means that IT departments now govern business processes, from the receipt of orders to the prioritisation and assignment of human and financial resources within the company.
IT professionals today must know how to use ITC tools that can properly manage services as well as innovation. This program is aimed at professionals who are seeking to complement their management training in IT projects, Project portfolio management, IT governance and service management and engineering.